Refund policy

Refunds & Damaged Flowers

Our flowers are fresh, perishable products, so we are unable to accept returns once an order has been delivered.

We want you to be happy with your flowers. If your flowers arrive damaged or there is a problem with your order, please contact us within 12 hours of delivery. If possible, please send us a photo so we can see what has happened.

If your flowers have been damaged in transit or there is an issue with the order, we will arrange a replacement where possible.

If we are unable to fulfil or deliver your order for any reason, we will provide a full refund to the original payment method.

Because flowers are seasonal and each arrangement is made using the best flowers available at the time, the flowers you receive may vary slightly from photographs shown on our website. We will always aim to create something beautiful and as close as possible to the style, colour and value of your chosen arrangement.

If you have any questions or concerns about your order, please contact us and we will be happy to help.